Senior Assistant DXC Technology
Number of Vacancies: | 100
Target Degree and Branch: | All UG courses are Eligible
Batch (Graduation Year): | 2022 Batch only
Salary: | 3 LPA (Fixed)
Training period Duration: | NO
Designation: | Senior Assistant
Skill Set Required: |
- Excellent communication skills (English) in both written and verbal communication.
- Familiarity & hands-on experience with computer technology
- Familiarity with application support (preferred)
- Problem solving skills & accuracy in data entry.
- Experience in a phone based remote role, e-support, e-chat or similar (preferred)
- Flexible to work in rotational shifts 24x7
Roles and Responsibilities: |
- Required to interact with customers across geographies (through multiple support mediums:Calls/Chats/Emails/Portals) and provide issue resolution / right responses, positively and professionally.
- Work within a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Provide the most appropriate solutions through remote contact, probe problems and communicate in such a way that non-technical users can comprehend instructions and advice.
- Collaborate with other resolver groups to identify solutions that foster first call resolution
- Be proactive & anticipate issues or situations which impact service availability and critical response time, and recommend necessary mitigation steps escalating to management’s attention, where appropriate
Joining Location: | Bangalore / Chennai / Noida (WFH till 31st June, post that it’s based on the current situation )
Tentative Joining Date: | Immediate
Interview Location: | Virtual
Tentative Selection process Start Date: | Immediate (Post Course completion for 2022)
Gender Preference (If any): | NO
Academic % Cut-off (10th, 12th, Graduation): | 40% and above Not more than 2 years of Gaps in Education and no active backlogs.
Selection Process: | Aptitude Test/ GD / PI
